If you have mistakenly removed BSP Access or it has been removed due to a technical glitch at Meta, please follow these steps. This helps us in raising direct tickets to Meta on account of your business’ behalf and help us support your issues better.

1. Login to 360Dialog Client Hub here: https://hub.360dialog.com/auth/login using your credentials.

2. Click on Blue ‘+’ button and select ‘add a new phone number’.

1. This dialog box appears. Click on ‘Continue with Facebook’.

1. Continue with the personal Facebook account which is an admin of your Meta Business Suite, and has 2FA on.

for example, here Simon Scholz

Continue with personal Facebook account

1. In the next step, under ‘Choose a WhatsApp Business account’, select your old business account.

For example, noApp India 5 here.

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❗ **Do not create a new WABA**

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1. Under Create or select a WhatsApp Business Profile, choose your existing number.

Then click on Next.

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❗ **Do not create a new WhatsApp Business Profile**

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1. Now, the screen opens for connecting WhatsApp Business Number.

Select the country code (example +91 in case of an Indian phone number), and enter the phone number to be linked.

Select a verification method, either Text Message or Voice Call, and then click on Send Code

1. All the details should be auto-filled in the upcoming screens, click on next.
2. The screen opens for connecting WhatsApp Business Number.

Number would be pre-filled

Select a verification method, either **Text Message** or **Voice Call**, and then click on **Send Code**

1. OTP will not be sent but 360Dialog will regain the access as BSP.

In case of any issues, please contact your account administrator or reach out to us at [email protected]