Flows help you boost your business by automating your workflows on WhatsApp. These workflows may be a replica of your services or a part of the service you provide.
Flows enable you to create automated conversation flows that allow your users to perform common tasks (that they may do within your platform or application) directly through WhatsApp, without the need for technical expertise or coding.
By using flows, it is possible to start a fully-functional bot flow that includes various features such as rich messages, images, and quick replies, in just some clicks.
You can also send flows along with your marketing campaigns. This means you can link a specific bot, created on our platform, and link it to click-to-WhatsApp ads for your users to be directed to WhatsApp.
An inbound flow is a conversation flow that is triggered by a user-initiated message (called an intent) to a business's WhatsApp number.
In other words, when a user starts a conversation, the inbound flow is triggered, and a pre-designed flow of messages and actions can be automatically sent by the business to the user to provide assistance, answer queries, or guide them through a process. Inbound flows can be designed using noApp flow builder and can be customized to meet the specific needs of your business or organization.
An outbound flow is a conversation flow that is initiated by a business or organization, and sent to a user without any prior user-initiated action. In other words, outbound flows are proactive messages sent by the business to the user, such as promotional messages, reminders, or notifications.
Outbound flows can be designed using noApp flow builder and can be customized to include various features such as text messages, images, videos, and more.
However, it is important to comply with relevant regulations and best practices while designing outbound flows to ensure that they are relevant and valuable to the user, and do not become spam or unwanted messages.
With Flows, you can build a wide range of automated conversation flows for your business or organization. Here are what you can do with noApp flow builder.
Using send messages, you can send single text messages, rich-media messages such as image, video or document and pre-approved templates containing a CTA.